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January 11, 2024
Question

Trouble saving and using a passkey for Amazon

  • January 11, 2024
  • 13 replies
  • 1364 views

I've been a happy user of 1Password for several years. I have an existing Amazon account and I recently added the Amazon app to my iPhone. While signing into Amazon via 1Password, 1Password asked if I wanted to create a Passkey. Sure, I thought, why not. I had no idea what Passkey was, but the promise was more convenience. Problem was, once added I couldn't get Passkey to work with my Amazon account. No problem, I thought, I'll just log in with my existing password. Guess what? 1Password no long held my Amazon password; in its place was the word "Passkey," and that wasn't working. In order to dump the Passkey and restore my Amazon password, I had to dig through my records elsewhere in order to track down the password (fortunately I had a copy of it stored outside of 1Password).

Did I miss something? Appears by my opting for Passkey, 1Password deleted my Amazon password across all my devices with no option to retrieve it. Why in the world would 1Password do that?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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13 replies

1P_Tommy
1Password Employee
January 13, 2024

@WilburPost

The Help section would be on the mobile app. You had posted in the iOS section. If you're working from a desktop application such as Windows this would be the steps to send the report.

  1. Open 1Password.
  2. Press Command and comma. (Control and comma on Windows)The 1Password Preferences/Settings will open.
  3. Click Advanced.
  4. Click Send Diagnostics.
  5. Click Reveal (Open file location on Windows) to locate the report.
January 13, 2024

Here's the support ID: [#GUG-39548-637]

Sorry for the misunderstanding. The initial problem occurred while I was using my iPhone, but I'm working from Windows 11 now. Thank you again for your help. :)

1P_Tommy
1Password Employee
January 13, 2024

No worries at all. As long as we get to the same place and find you a resolution that's all that matters. :)