Question

Trouble with passkey and Safari

Forum|Forum|10 months ago
September 3, 2025
2 replies
109 views

Hi,

Hi! I’m having trouble signing in to Heygen with my Google account using a passkey. Most of the time I can’t log in right away. After Google asks me to pick my account and I choose one, I get two 1Password pop-ups saying I need to unblock it to use the stored passkey. But 1Password is already unlocked, so I don’t get why this happens. The only way I can make it work is by quitting Safari and starting again — and even then it sometimes fail. Once it works I can log out and log in without any problem. When I try the same thing on Brave, everything works fine with no issues.

Victor

MacBook Air M4 15''
MacOS Sequoia 15.6.1
Safari Versión 18.6 (20621.3.11.11.3)
1Password extension 8.11.8.40

jimthing

I have a similar issue with Ebay.

I've two Ebay accounts, but when Ebay asks me to unlock using a passkey, both show as 1P options up on the right top of the browser screen, but tapping either one doesn't let me in (or in Ebay's case, then refuses to take me to the next screen to enter the TOTP, which they seem to still insist on after using a passkey?!).

These passkeys are a pain in the behind half the time.

1P_Dave

1Password Employee

Hello @victorkr and @jimthing! 👋

I'm sorry that you're both running into issues with passkeys, and I apologize for the delay in replying. You mentioned seeing two different prompts at the same time when you try to sign in with a passkey, can you post a screenshot of these prompts so that I can take a look?

I look forward to hearing from you.

-Dave

victorkrAuthor

Hello Dave,

I have upgraded to Tahoe 26 since I posted the first time. I have not encountered the problem again. I could not say whether it was the new sw release or I did not manage to reproduce the exact scenario. In any case if it happens again I will post the details. Thanks

Victor

1P_Dave

1Password Employee

Thank you for the update! If the issue does come back then let us know.

-Dave

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