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February 16, 2023
Question

Trying autofill in TikTok's website does not work.

  • February 16, 2023
  • 3 replies
  • 264 views

Trying autofill in TikTok's website does not work.
When I click on my email/username in the suggestion from 1passwod it doesn't populate the login data.


1Password Version: 8.10.0
Extension Version: 2.7.0
OS Version: Windows 11
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=tiktok

3 replies

steph_giles
1Password Employee
February 24, 2023

Hey @Voydka,

I'm sorry for the delayed response. Can you point me at the exact page you are having difficulty on?

I have tested it out on https://www.tiktok.com/login/phone-or-email/email and seem to be able to fill as expected. Does the URL you have saved within your TikTok item exactly match that of the page?

February 24, 2023

Sorry I didn't make clear where I'm attempting to log-in.
Steps:
- Go to TikTok.com
- Press on log-in in the top right corner
- Select to login with username or email.
- Then you can see that I've the option to select my account but when I click it, it does nothing.

steph_giles
1Password Employee
February 27, 2023

Hey @Voydka,

Thank you for getting back to me. You're right, 1Password is having a hard time filling the fields when using the steps you have provided above.

I have filed an issue with our developers to see if we can improve the behaviour in a future update. In the meantime, I have found I was able to fill by clicking on the 1Password icon in the browser toolbar followed by 'Autofill' next to the item.

I understand this isn't ideal, thank you for bringing it to our attention.

ref: dev/core/core#1088