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adfhogan
adfhogan
September 24, 2024
Question

Trying to print recovery code crashes the application

  • September 24, 2024
  • 3 replies
  • 82 views

Checked watchtower in Linux application and it told me I should create a recovery code. I went to generate it, then click the print button. It shows the system print dialog, and then when I confirm printer selection etc., the app crashes with SIGSEGV.

I have a Brother network laser printer that works fine with printing PDFs, LibreOffice documents etc.

I tried to log into support.1password.com, and then it redirected me to my 1Password account, which it logs me in to, but doesn't return me to support site. When I click link from inside my account to support, it takes me back to support page, but not logged in.

1Password Version: 8.10.44
Extension Version: 8.10.46.11
OS Version: Ubuntu 24.04.01 LTS
Browser: Firefox (Snap)

3 replies

1P_Dave
1P_Dave
1Password Employee
September 26, 2024

Hello @adfhogan! 👋

I'm sorry that 1Password is crashing on your Linux device when printing a recovery code. I'd like to ask you to create a diagnostics report from your Linux device:

Sending Diagnostics Reports (Linux)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

adfhogan
adfhoganAuthor
September 27, 2024

Hey @1P_Dave ,

What's the best way to grab diagnostics from 1Password app in Ubuntu? Ubuntu pops up a crash dialog offering to send information, but that's only to them, and they won't do it for third party packages...

Is there a directory I should be looking in for the crash report?

1P_Dave
1P_Dave
1Password Employee
October 21, 2024

@adfhogan

I'm sorry for the delay in replying. Are you still seeing the issue with 1Password for Linux version 8.10.48?

If you are then use these steps to generate a diagnostics report: How to send a 1Password diagnostics report

Let me know if those steps don't work for you.

-Dave

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