turning off autofill on a website not working

Hello, @dman1. Thank you for writing in.

To clarify, are you looking to turn off all suggestions from 1Password on a specific webpage? If so, have you tried to hide 1Password using the following steps?

1. Navigate to the webpage.
2. Right-click anywhere on the webpage to open the context menu and select 1Password - Password Manager > Hide on this page.

I apologize if this is not what you're looking for. Could you please share additional details on what you're trying to achieve? What steps/settings have you tried?

-Evon

Hi, @1P_Evon, I have the same problem yet I do have the option hide on this page selected. Yet I still get the 1password icon popping up in every field. I have to turn the option on and then off again in order to hide it every time I return to webpage.

@dnewton

Thank you for writing in. I apologize for the inconvenience you've experienced. Our team is currently tracking a problem where the Hide on this page feature is not functioning correctly on certain websites.

Could you please provide the website URL where the Hide on this page option is not functioning correctly?

-Evon

ref: dev/core/core#34574

@1P_Evon The feature is not functioning properly for the online programs my company uses for bookkeeping: ExactOnline and Blue10 so unfortunately I can't provide direct links. Many thanks for your response and good to know this is a known issue!

@dnewton

You’re very welcome. I appreciate the additional information you shared.

If possible, I’d like to request that you send me a collected page structure to mailto:support+forum@1Password.com from these two web pages. With your email, please include the following:

• A link to this thread: https://1password.community/discussion/comment/723070/#Comment_723070
• Your forum username: dnewton
• A collected page structure:
• Navigate to the page exhibiting the behaviour.
• Right-click the 1Password icon in your browser’s toolbar and select Help > Collect Page Structure.
• 1Password will save a .json file to your “Downloads” folder.
• Attach the file to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon

I have attempted the "Hide on this page" option without success. I will send the info you requested from dnewton.

I submitted the information - the support ticket ID is ZJS-74646-475.

@dman1,

Thank you for taking the time to send in the page structure. I see that my colleagues have contacted you via email, and the specific page you sent is running into the known issue I previously mentioned.

Let me know if there's anything else I can help you with.

-Evon

Hi Evon,
I have also submitted the information. The support ticket ID is UCV-82676-641

Thank you @dnewton.

I've located your support ticket, and we will contact you as soon as possible about this issue. Please continue the conversation there. 🙂

-Evon

ref: UCV-82676-641