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E
esebesty
May 15, 2024
Question

Turning off Touch ID

  • May 15, 2024
  • 3 replies
  • 146 views

Hey, I want to turn OFF Touch ID in 1Password, but every time I restart my laptop, or it goes to sleep and wakes up, Touch ID is turned on again. I turn it off by unticking the Touch ID checkbox in Settings > Security, but it resets to being turned on with the default 2 weeks password requirement all the time. Any idea what's going on?

1Password Version: 8.10.32
Extension Version: 2.23.3
OS Version: macOS Sonoma 14.4.1
Browser: Firefox

3 replies

K
Kester_D_1P
1Password Employee
May 15, 2024

Hi @esebesty - I'm sorry to hear about this. I've done some testing with 8.10.32 and I've been unable to replicate this behaviour. I'd like to ask you to create a diagnostics report from your Mac so I can take a closer look at what's happening here:

☞Sending Diagnostics Reports (Mac)

Please attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email, make sure to include:

You'll receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here and I'll make sure that your message gets to the right team.

E
esebestyAuthor
May 15, 2024

Thanks, support ticket id is: RGQ-89982-513

1P_Dave
1P_Dave
1Password Employee
May 15, 2024

@esebesty

Thank you for posting the Support ID. The team has received your diagnostics report and one of my colleagues will send you an email as soon as possible.

Since we have a communications channel open via email, I'll close this thread.

-Dave

ref: RGQ-89982-513

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