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August 10, 2024
Question

two factor login on Server with plesk is not working

  • August 10, 2024
  • 8 replies
  • 165 views

instead of filling in all six digits of the OTP the extensions only fills in the last three digits

I hope this is a well known issue. But if you need, I can provide you with a test account on my server.

Regards, Dirk


1Password Version: 8.10.39
Extension Version: 2.27.1
OS Version: macOS 13.6.9
Browser: Safari

8 replies

August 12, 2024

I have the same problem since 1Password version 8.10.38. Every time only the last 3 digits of the verification code are filled in.

1P_Dave
1Password Employee
August 16, 2024

Hello @drmcp and @didjee! 👋

I'm sorry that 1Password isn't correctly filling the one-time password on your Plesk server. So that we can get this fixed, could you please send the page structure of the pagein question to our support team? Follow these steps:

  1. Open the website in question until you can see the one-time password field that you're referring to.
  2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.

Attach the resulting JSON file to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

drmcpAuthor
August 16, 2024

Support ID number: JGP-88657-485

1P_Tommy
1Password Employee
August 16, 2024

@drmcp

Thanks the information you submitted. It is here and with the correct team. Someone will be with you as soon as possible.

ref: JGP-88657-485

August 23, 2024

Support ticket ID: IAH-47555-464.

1P_Dave
1Password Employee
August 23, 2024

@didjee

Thank you for posting the Support ID. I see that my colleagues have sent you a response and filed an internal work item with our development team. 🙂

-Dave

ref: dev/core/core#32157

January 24, 2025

@1P_Dave, I am still experiencing this issue. Is there any update on this topic or is there a workaround?

1P_Dave
1Password Employee
January 24, 2025

@VaultKeeper

Thanks for following up. The issue is still open in our developer's backlog and I don't have any news to share. I'm sorry for the inconvenience.

For the time being, copying and pasting your one-time password is the best workaround: Copy and fill passwords into apps that don't work with 1Password

-Dave