Unable to access account

i tried to recover as im locked out at https://my.1password.com/recovery-code . 

after entering my code and clicking next, i get the following message:

"Recent attempt was cancelled."

why is the recovery code not working. any help appreciated

Don't worry about whether or not you have been "hacked" or other possible explanations for what you're experiencing. As much fun as we might have speculating, none of us know what is causing your current problem*.

Email support with the details of what you did, with what you did it, what happened when you did it, and how that differed from what you wanted or expected. They will help, but you will need to be patient.
When you have results from working with support, follow up here and let us know.

*[It's definitely 👽]

Hello @sayhey! 👋

I'm sorry that you're running into issues with accessing your 1Password account. We don't have access to your account information here on the public forum and, as @AJCxZ0 said, it's best that you work directly with our support team to get to the bottom of this. 

I see that you already have a ticket open with the team and that one of my colleagues sent you a reply 2 days ago. Please reply to that email and continue the conversation there. If you don't see the email then check your Spam/Junk folder. 

To prevent duplication of efforts, I'll close this thread. 

-Dave