Unable to Add Family Member - Sending Invite Indicates Member Already Exists

Question

When I send an invite to a family member, 1Password indicate that “A member with this email address already exists.”  I see zero pending invites and zero invites waiting to be confirmed. Of course the family member’s name does not appear on the list for People.

Trevor_1P · Answer

Hi ​@edsail,Since I don't have access to your account information here on the public community page, I recommend sending an email tosupport@1Password.comso that our support team can take a look and advise further. After emailing in, you'll receive an auto-reply from our support system with a Support ID that looks something like [123456]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

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