Question

Unable to add passkey to my Microsoft account. Important accounts.

Forum|Forum|2 years ago
October 9, 2023
14 replies
3533 views

I can see a message visible that i can use passkeys with MS account, but having issue creating same.. Not sure where/how to proceed (it asks for a physical usb device)
I was able to create passkeys for all my google accounts with any physical usb device.

This are some settings on my MS account, I have enabled 2FA which shows prompt with a code displayed on my Android device to verify everytime in MS authenticator app.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Browser Extension

Show previous replies

A

Anonymous

If you close 1password popup window in the Microsoft Entra environment the process of adding physical security key fails with unknown reason notation.
One can save passkey to physical key with top right corner icon and selecting the physical security key to be the target of passkey.

1P_Dave

1Password Employee

@sahulkko

Just to clarify, to dismiss the prompt and use your security key instead, you can click on the following:

Let me know if that doesn't work. 🙂

-Dave

A

Anonymous

Yes, that is how it goes. Icon is vague on top corner and there should be clear selection list of targets to save passkey.

1P_Dave

1Password Employee

@sahulkko

Thank you for the feedback, I've passed it along to the team. 🙂

-Dave

ref: PB-37810805

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO