Solved

Unable to authenticate using a security key on 1Password for Windows

Forum|Forum|7 months ago
November 20, 2025
2 replies
650 views

Hello everyone!

2yrs later, I got this same problem, but on windows 11.

Yesterday 1password asked me to enter 2FA. And whatever I do, It is stuck on this window!

I can normally log-in to browser and phone app.

I have tried to logout, erase aplpication, reinstall aplication... but nothing helps!

My setup: Windows 11 and 4x YubiKey 5 NFC. Application installed from windows store.

Windows

Best answer by 1P_Dave

Hello folks,

Further investigation revealed an issue where security keys may not work with the 1Password for Windows desktop app if you accidentally dismissed, or chose "No" on a prompt that shows up the first time that you try to use a security key with 1Password for Windows:

An internal work item has been opened to see if this flow can be better designed. In the meantime, to get things working again, follow these steps:

Open the Windows Settings app.
Click on Privacy & security.
Scroll down and click on Passkeys.
Make sure that Passkey access is turned on.
Expand the Let apps create and use passkeys section.
Expand the 1Password entry here and turn any 1Password domain listed underneath the 1Password app.
Select the security key option in the “Choose a passkey” modal that appears.

Then, close 1Password and re-open and try to authenticate using your security key again.

-Dave

Issue=AUTH-1906

1P_Dave

1Password Employee

@jaunt

I'm sorry that you're unable to authenticate 1Password for Windows using your security key. Can you test to see if you're still able to sign into 1Password.com using the security key using a Private/Incognito window in your browser?

I'd like to know if the issue only affects the 1Password desktop app or if it affects 1Password.com in your browser.

-Dave

J

jauntAuthor

Hello Dave!

All of these works:

Chrome incognito
iPhone application
iPad application
Brave addon

* I have an account for .eu region!

S

Sturkopf

Hello,

i have the same problem.

Any new information about this?

1P_DaveAnswer

1Password Employee

Hello folks,

Further investigation revealed an issue where security keys may not work with the 1Password for Windows desktop app if you accidentally dismissed, or chose "No" on a prompt that shows up the first time that you try to use a security key with 1Password for Windows:

An internal work item has been opened to see if this flow can be better designed. In the meantime, to get things working again, follow these steps:

Open the Windows Settings app.
Click on Privacy & security.
Scroll down and click on Passkeys.
Make sure that Passkey access is turned on.
Expand the Let apps create and use passkeys section.
Expand the 1Password entry here and turn any 1Password domain listed underneath the 1Password app.
Select the security key option in the “Choose a passkey” modal that appears.

Then, close 1Password and re-open and try to authenticate using your security key again.

-Dave

Issue=AUTH-1906

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO

Scanning file for viruses.

This file cannot be downloaded