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February 20, 2025
Question

Unable to claim the student pack!

  • February 20, 2025
  • 2 replies
  • 531 views

I am trying to claim the 1Password Student Pack offer, but I am getting an error: 'Something went wrong.' After doing some research, I found that this is an error in 1Password's front-end code where the 'state' parameter is not passed. Please fix the error and let me claim my offer!

 

2 replies

1P_Dave
1Password Employee
February 20, 2025

Hello @avijit! 👋

I'm sorry that you're running into issues when claiming the free year of 1Password that is available as part of the GitHub Student Developer Pack. Our developers are aware of a few different issues surrounding the redemption of this offer and are investigating. Can you try redeeming the offer in Firefox? We've had customers report better luck with that browser as a temporary workaround while we work to resolve the issue. 

If Firefox also doesn't work then I'd like to collect a console log from your end to investigate this further: Save a console log in your browser

Please send the console log attached directly to an email to support@1Password.com and include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave

#29095

avijitAuthor
February 21, 2025

@1P_Davehere is the ticket id CYB-44968-558.

1P_Dave
1Password Employee
February 21, 2025

Thank you! I've sent you a reply via email, let's continue the conversation there. 

-Dave