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E
EaZy
February 22, 2025
Question

Unable to complete all the steps upon installing the app

  • February 22, 2025
  • 1 reply
  • 133 views

I recently installed the Android 1password app (latest version as of February 2025), and connected it to my Family account. All my password are already there, yet I can find no way to make the "4 steps left" box disappear from my upper main screen: there's always a step left ("Import your passwords") which I don't need but can't be completed in any meaningful way. So I'm stuck with a box I don't need, that won't go away no matter what I do.

I'd really like to be polite and simply ask "how can I make it go away?", but I already know the answer :-(
It's not that "I can't", it's that "there's no way". And there surely ought to be :-)

1 reply

1P_Dave
1P_Dave
1Password Employee
February 24, 2025

Hello @EaZy! 👋

Thank you for reaching out! 

To help me better understand the situation, I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:


Note, before you can take a screenshot of 1Password for Android you may need to follow these steps:

  1. Open and unlock 1Password for Android.
  2. Choose your account or collection from the top left corner of the Home screen. Then choose Settings. 
  3. Choose Advanced. Turn on "Show debugging tools" and then turn on "Allow screenshots".


I look forward to hearing from you.

-Dave

E
EaZyAuthor
March 2, 2025

Hi Dave, sorry for the delay. The problem actually solved itself in that when I went back to the phone after a couple of days (it's a "service phone" I don't use all the time) the box with the "4 steps left" on top of 1password's home screen had disappeared. No help required, but it's surely annoying to find oneself inside a procedure one cannot close or complete *immediately* after installing a new app. Maybe your developers should include a "manual completion" button and lower some UI friction here. 

Have a nice day and thanks anyway for your help!

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