Unable to create 2FA for Instagram Account

Hello @RichoCorey! 👋

I'm sorry to hear that you're unable to use 1Password as an authenticator app for Instagram. Are you scanning the QR code using the desktop app or the browser extension? If you were using the desktop app, then can you try these steps:

1. Open the desktop app.
2. Find the item for Instagram and click Edit.
3. Remove the non-working 2FA one-time password.
4. Save the item.
5. Open your browser and go to Instagram's 2FA setup page until you see the QR code to scan.
6. Use the browser extension to scan the QR code: Use 1Password as an authenticator for sites with two-factor authentication

Let me know if that doesn't work and I can investigate further. 🙂

-Dave

Thanks Dave, surprisingly this worked... The desktop app for whatever reason still would not work, but the extension worked first time just by scanning the QR code.

I'm glad to hear Dave was able to help out.

Hello there,

I have the exact same problem.

I tried the solution described by Dave_1P but had no success. Even in a different password manager (Proton Pass) it will not work. It generates the OTP, but Instagram will not accept it in the next screen. At this point I'm starting to think it is an instagram issue, but I'd appreciate any help. The Facebook 2FA works perfectly.

I'm trying to configure here: https://accountscenter.instagram.com/password_and_security/two_factor/

MacOS 14.1.2 (23B92)
1Password for Mac 8.10.20 (81020036)
Tried on Firefox, Safari and Chrome

(But also didn't work trying on iPhone)

@alongtimeuser

I'm sorry that Instagram isn't accepting your saved one-time password. I just tried adding 1Password as an authenticator app to my Instagram account and everything worked properly. Could you try again using these steps in Chrome on your Mac:

1. On Instagram's website, remove 1Password as a "Connected device" on the Authentication app page.
2. Open 1Password for Mac.
3. Click your Login item item for Instagram and click Edit.
4. Remove any one-time passwords that you see. Scroll down and make sure that there isn't a second one-time password, if there is then remove that as well. Then Save the item.
5. Go back to Chrome and follow the steps on Instagram's website to add an authenticator app until you see the QR code.
6. Click on the 1Password icon in your browser's toolbar.
7. Make sure that your Login item for Instagram is selected, click on the three dots in the upper right corner of the item and then click Scan QR Code. Wait until you see "Copied one-time password" in the 1Password pop-up.
8. Click Next on Instagram's website.
9. When you're prompted for the one-time password, click the 1Password icon in your browser's toolbar. Make sure that Instagram is selected then click Autofill. This will fill the proper one-time password into Instagram. Don't try to paste the one-time password.

Click Next on Instagram's website to finish adding the authenticator app. Let me know if any of these steps don't work.

-Dave

I am facing the same problem. I have tried creating it via the chrome extension, via my iphone, with QR Code, with the Key Code... No way to get it working :(

@EnriqueCordero

I'm sorry that you're running into the same issue. Can you confirm that you tried the steps in my previous comment, in order, using Chrome on your Mac: https://1password.community/discussion/comment/701200/#Comment_701200

What happens at step 7 when you click "Scan QR Code"? Can you tell me if a code is copied to your clipboard? Is a code added to your Login item for Instagram in 1Password?

-Dave

Hi Dave,

In the end I managed to enable it today. I activated it in instagram from the phone, generated there the code for the OTP and added the One Time Password on the Chrome extension in my mac. Then I validated the generated code in the phone and it worked. A little bit complex but at least I got it working.

Thanks anyway for the support

I'm happy that you were able to get things working. 🙂

-Dave

I'm having this same problem now that I'm trying to set up 2FA with 1Password. I've tried to do it with my Mac by copying the code and the QR image, and with my phone by scanning the QR code, and it doesn't work: it generates a code that's rejected by Instagram's setup wizard. I'll try again tomorrow, but it shouldn't be this hard...