Unable to create a passkey on SwissID website

Very same issue. I tried several times and it fails. It’s quite odd that SwissID.ch does not accept 1password whereas the rest of the world does 

I emailed SwissID with a link to this page and a bit of context: I don’t get that google, Microsoft, PayPal and many others companies accept to store the passkeys in 1password and not SwissID, it cannot be right.

For the sake of clarity, I also agree that this thread should not be marked as Closed, it’s surely not resolved 

For anyone who's interested: First of all, I'm really happy to see that so many people in Switzerland use 1Password.

As for SwissID: it turns out they've really covered themselves with their audit processes. They're not stressed at all, because now all the password manager providers have to fill out these lovely forms and probably deal with a ton of follow-up questions before anything happens. I can totally imagine some IT guys in government just taking it slow and sticking strictly to their guidelines.

What would be far more interesting to know is where 1Password as a company actually stands in this process. It's kind of crazy that all we hear from them is "we're talking to SwissID". If the holdup is just with SwissID’s audit, then why not just say so publicly? That way, all the Swiss users would understand: okay, it’s the typical slow-moving bureaucracy, and we just have to wait it out.

Hi team and community,

I’m a long-time 1Password customer in Switzerland and I’ve run into a roadblock with SwissID, our national digital identity. SwissID requires passkeys from FIDO2-certified providers. While 1Password can store passkeys, it isn’t recognized as a certified FIDO2 passkey provider, so SwissID rejects it.

SwissID states: “Only password managers that are FIDO2-compliant are supported. Many password managers can store passkeys but are not compliant themselves and are therefore not permitted by SwissSign for security and regulatory reasons.”

This matters because SwissID is widely used and backed by major Swiss institutions. It’s tied to Swiss Post and SBB, and it’s accepted by many services across e-government, healthcare, finance, media, and e-commerce. That means many of us in Switzerland can’t rely on 1Password passkeys for important, regulated logins.

Given 1Password’s membership in the FIDO Alliance and the global shift to passwordless authentication, FIDO2 certification as a passkey provider feels like the logical next step. It would let customers use 1Password for SwissID and other services that require certified passkey issuance, reducing the need to juggle multiple authenticators.

Is full FIDO2 certification as a passkey provider on the roadmap? If yes, is there any rough timeline you can share?

Thanks for considering this. 1Password is a tool I trust and want to keep using everywhere it counts.

Best regards,
David Libby
Zürich, Switzerland

I'm also interested to know if and when it's solved. Thanks!

As it stands in 2026:

• From Web Browser (Safari)
  • Not possible to create the passkey. 1Password extension is triggered but then "Something went wrong" on SwissId Website
• On iOS (Safari)
  • Passkey creation in 1Password works 
  • Passkey authentication works when logging in to SwissID

But, if I try to log in to SwissID on a Web Browser, when prompted to use the passkey I have created successfully on my phone, I am presented with these options only, not 1Password.

Why is this thread marked as solved? It's still not possible to store the passkey from SwissID.

Is there still an ongongi discussion between 1Password and the SwissID provider?