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finwe
May 22, 2026
Solved

Unable to create a Vault on 1password.com

  • May 22, 2026
  • 2 replies
  • 94 views

Given the instructions at https://support.1password.com/create-share-vaults/?mac#create-a-vault, I should see New Vault on the Home page (I guess it is the page loaded directly on <domain>.1password.com, or /home, not the items list at /app).

But there is no New Vault on any of these pages. Do I need a special permissions to do that, or is the help page somehow incorrect?

Best answer by 1P_Dave

Hello @finwe! 👋

I'm sorry that you're unable to create a new vaults on 1Password.com. When you log in to your 1Password account on 1Password.com (in the browser, not the app) you should see a screen that looks like this: 


If you don't see this screen, with the + New Vault button that I outlined in red, then are you able to post a screenshot of what you do see? Can you also clarify if you're using 1Password Families, 1Password Business, or another type of account? 

If admin privileges are needed to create a Vault (which seem to be the case also in the app), I'd expect that to be mentioned in the manual.

You don't need to be an admin to create a new vault. Regular family members, or team members, can create vaults as well. The exception to this is if you're part of a work account where your administrator has restricted your ability to create new vaults or if you're using a guest account: Use the built-in groups in your team

-Dave

2 replies

AJCxZ0
May 24, 2026

That instruction is poorly written.

When logged in to my.1password.com, click on Vaults in the left menu, then click [+ New Vault] in the top left of the pain panel. This will open the Create a new vault page.

AJCxZ0
May 24, 2026

There is also a blue [+ New Vault] button in the top right of the Home page.

finwe
finweAuthor
May 25, 2026

Well, as a regular user, I have no New Vault nor Vaults items anywhere on the web. I can view Vault items, but cannot add a Vault.

If admin privileges are needed to create a Vault (which seem to be the case also in the app), I'd expect that to be mentioned in the manual.

1P_Dave
1P_DaveAnswer
1Password Employee
May 25, 2026

Hello @finwe! 👋

I'm sorry that you're unable to create a new vaults on 1Password.com. When you log in to your 1Password account on 1Password.com (in the browser, not the app) you should see a screen that looks like this: 


If you don't see this screen, with the + New Vault button that I outlined in red, then are you able to post a screenshot of what you do see? Can you also clarify if you're using 1Password Families, 1Password Business, or another type of account? 

If admin privileges are needed to create a Vault (which seem to be the case also in the app), I'd expect that to be mentioned in the manual.

You don't need to be an admin to create a new vault. Regular family members, or team members, can create vaults as well. The exception to this is if you're part of a work account where your administrator has restricted your ability to create new vaults or if you're using a guest account: Use the built-in groups in your team

-Dave

finwe
finweAuthor
May 25, 2026

Ah, that was it, creation of Vaults was disabled for Team Members in our business account.

It would be nice for that opiton to be mentioned/linked in the help.

Thanks, anyway!

1P_Dave
1Password Employee
May 25, 2026

@finwe 

Thank you for the feedback! I've filed an issue with our technical writing team to have them look into updating the article to mention permissions. 

-Dave

Issue=TW-1156