Unable to create new items

Hello @theBoogieMan! 👋

I'm sorry that you're running into trouble when creating or moving items. As a first step, please make sure that your 1Password account isn't frozen: If your 1Password account is frozen

If your account isn't frozen and you're still seeing the issue then, to help me investigate this further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144539/unable-to-create-new-items
• Your forum username: theBoogieMan
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Hi Dave_1P,

I checked my settings and my account ist still "active" and everything is paid :)
I will will send the diagnostics to you.

Thank you.

This is my Support ID: HTR-35175-831

@theBoogieMan

Thank you for posting the Support ID, I confirm that your diagnostics report made it to the right team. One of my colleagues will review the diagnostics report and get back to you as soon as possible. Please continue the conversation over email.

-Dave

ref: HTR-35175-831