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tvandinter
January 11, 2024
Question

"Unable to create passkey" on PayPal

  • January 11, 2024
  • 12 replies
  • 1427 views

There were some updates to the PayPal app recently (8.54.2) and I noticed that it now tries to use third-party passkey managers (1PW). Unfortunately, trying to have it create a passkey in 1PW causes it to fail:


1Password Version: 8.10.24-30.BETA
Extension Version: Not Provided
OS Version: Android 14 (Jan 5 2024)
Browser: Not Provided

12 replies

May 18, 2024

I'm having the same issue where I cannot create a passkey with 1Password with the PayPal app, on a Samsung Galaxy S21. I am able to select 1Password to save the passkey, but then 1Password gives the error "Unable to create passkey. The website or service failed to send required details to 1Password."

For now it's not worth the effort to figure out that Chrome workaround, I'd rather wait for the defaults to "just work".

1Password Employee
May 24, 2024

Hi @nukmicah,

From checking on our end I can see this issue is still being investigated.

When a fix for the issue has been released in an update to the 1Password for Android app, it will be mentioned in our release notes on the following link - 1Password for Android Releases

I apologise for any inconvenience this issue has caused

-- Brendan