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AgingKeeper
AgingKeeper
June 12, 2022
Question

Unable to install the browser extension for Safari on MacOS/

  • June 12, 2022
  • 4 replies
  • 197 views

So I just noticed that Safari was no longer installed in my web browser. I know I did not remove it, and I am not sure when it disappeared. I use it fairly frequently so it can't have been missing for too long. So I went to the app store and reinstalled it and the app does not reappear in the list of available extensions. The attached screen shot shows the list of extensions in Safari on the left and on the right a window with the app store and the smaller dialog that opens when you click on the open button on the app store. So the app store believes that the extension has been installed but Safari does not realize it. So at this point I can't even delete the extension and reinstall it.

I have quit both Safari and 1Password and I have restarted my Mac and the problem persists.

Suggestions welcomed !

4 replies

Anonymous
June 13, 2022

Same here, right down to the fact that the app things it's installed, but it's not listed in the extensions in the Preferences window within Safari. Tried the same workflow to problem solve, but so far, no luck.

Jack_P_1P
1Password Employee
Jack_P_1P
1Password Employee
June 13, 2022

Hi @cwc / @AgingKeeper:

Thanks for letting us know about this. If you quit Safari, then open 1Password then choose Help > Troubleshooting > Fix Missing Safari Extension, does that improve your state of play? Let me know!

Jack

AgingKeeper
AgingKeeperAuthor
June 13, 2022

Hi @Jack.P_1P - your suggestion worked and the extension is back up and running in Safari. Many thanks!

Chip
Anonymous
June 19, 2022

Hey @AgingKeeper - Thanks for the follow up! I'm glad the steps Jack shared worked for you. On behalf of Jack, you're most welcome. Cheers 🙂

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