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poconi
June 5, 2023
Question

Unable to log in to Google account with ''Passkey'' function.

  • June 5, 2023
  • 11 replies
  • 1606 views

I tried the new Passkey feature in my browser and when I tried to sign in to my Google account, other Android devices took priority and became unavailable!
I tried the others and was able to sign in to eBay with the Passkey feature!




1Password Version: Not Provided
Extension Version: 2.12.0
OS Version: Not Provided
Browser:_ Not Provided

11 replies

1Password Employee
January 30, 2024

Hello @gabeg, I'm sorry to hear about the trouble.

I'd like to dig deeper into the issue you're experiencing with passkeys. I recommend sending an email to mailto:support+forum@1Password.com so that our support team can help you.

With your email please include:

  • A link to this thread: https://1password.community/discussion/140562
  • Your forum username: gabeg

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to assisting you further, @gabeg!