Unable to login to longstanding ios app after 1password.com trial

Question

Hello,

I have been an ios app user of 1Password7 since 2013 and it has served me admirably. Recently I decided to try the 1Password.com account. I decided it wasn't a good fit for my needs and didn't subscribe. Today, a few days after the trial period expired, I am unable to log in to my app. Since I have entrusted my whole password history to this product, this is a huge deal for me. Yes I'm sure I'm entering the password correctly to unlock the app. It just doesn't work and gives no error message. ANy ideas?

Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: ios 17.4.1
Browser: Not Provided

1P_Dave · Answer

Hello @jdcook! 👋I'm sorry that you're running into trouble when unlocking 1Password on your iOS device. I know how important it is to be able to access your 1Password data and the team is here to help you get this situation resolved. Our support team over on the email side will be in the best position to help with this and I see that you've already opened a ticket. One of my colleagues will send you a reply soon, please keep an eye on your inbox. To prevent duplication of efforts, I'm closing this thread. 🙂-Daveref: ENY-19833-873

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