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October 10, 2022
Question

Unable to save your document

  • October 10, 2022
  • 3 replies
  • 83 views

Every time I launch 1PW8, I get a message saying "We couldn't save your document." (see attached file)
How can I do to check out which file is causing this alert?


1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: 10.15.7
Browser:_ Not Provided

3 replies

1P_Tommy
1Password Employee
1Password Employee
October 12, 2022

@parpayoun

I'd like to ask you to create a diagnostics report from your device:

  1. Open 1Password.
  2. Tap your 1Password account icon from the 1Password home screen.
  3. Tap Settings.
  4. Tap Help.
  5. Click Send Diagnostics.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

October 12, 2022

@1P_Tommy

[#SWE-86542-484]

Bonne journée!

GreyM1P
1Password Employee
1Password Employee
October 12, 2022

@parpayoun

We've received your diagnostics report, and it's with the right team, so they'll reply to you as soon as they can. :)