Unable to see master password while logging in on Mac

Question

Hello, I just did a factory reset on my MacBook Pro and after reinstalling 1Password I'm unable to see my master password as I type it. Clicking on the 'eye' icon just makes the 'eye' icon go away, but doesn't reveal my password as I type it. Has anyone experienced this and have a suggested fix? Thanks!

1Password Version: 2.17.0
Extension Version: 2.17.0
OS Version: Mac OS 13.6.1
Browser: Safari

1Password Version: 2.17.0
Extension Version: 2.17.0
OS Version: Mac OS 13.6.1
Browser: Safari

1P_Dave · Answer

Hello @AmyKH! 👋I'm sorry that the reveal feature isn't working on your Mac. Can you please tell me a little more about the issue? Is this when you're first adding your account to the desktop app? Or when you're unlocking either the desktop app or the browser extension? Can you type something random into the password field (that is not your password) and then click the reveal icon. Then, to help me better understand the situation, I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:Take a screenshot on your MacAgain: please make sure that what you type into the password field is random gibberish and not your password. Never post your password to the forum.-Dave

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO