Question

Unable to sign into my 1Password account due to 2FA

Forum|Forum|11 months ago
August 27, 2025
4 replies
193 views

Hi Dave, you were very kind to help me. Thank you! I am unable to access my account as I have my 2-step verification turned on. When I put my Authenticator code in, I get an error message. As a result, I'd like to cancel my 1Password subscription. How can I do that when I can't log into my account?

Non-Technical Question

E

elizabethcrowleyAuthor

Verification Issues with Authenticator. Can someone please help me....I'm unable to access my account. Each time I verify with Authenticator, I get an error message. My devices are all on the correct time. Thanks!

Elizabeth Crowley

1P_Tommy

1Password Employee

@elizabethcrowley

The principal reason a 2FA code doesn't work is that your computer's time is slightly off. 2FA codes are generated by your device using the current time, and they change about every thirty seconds. If your computer clock drifts/differs from the server, a wrong code will be generated. Another way to put it is with the clocks on your computer, and the server differs, and a mismatch in the 2FA codes occurs, resulting in an inability to log in.

I would check and make sure the time is set correctly on your device. Does it automatically update itself? If not, try enabling automatic updating. I like to use https://time.is to check my device time. Nowadays, most all devices set their time automatically. However, hiccups still happen. I have had to toggle my "Set time automatically" settings from On > Off > On. Please don't overlook this step. It has helped more folks than you can imagine.

Also, giving your device a restart may help alleviate any transient issues.

1P_Dave

1Password Employee

Hello @elizabethcrowley! 👋

I'm sorry that you're unable to sign into your 1Password account. If the one-time password from your authenticator app isn't working, then do you still have access to the 1Password app on any of your devices? If you do then you can follow these steps to temporarily turn off two-factor authentication:

If you lose access to your authenticator app or security key

If you don't have access to 1Password, or these steps don't work, then I recommend that you work with our support team over email since they'll be able to help further. I see that you have a support ticket already open and I've flagged it to the correct team, one of my colleagues will reply to you soon via email. Please continue the conversation there when you receive that reply.

-Dave

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