Unable to subscribe to Individual plan

Question

I spent a couple years on the individual plan before changing to family plan for a year. With no family usage I want to switch back to Individual but the 1Password webapp doesn’t let me. I have no open invitations, only myself in the “People” section and only my private vault. I removed my family member over 30 days ago and my account is now frozen due to the subscription lapsing (I tried to resolve this before it lapsed but couldn't)

1P_Dave · Answer

Hello ​@cjsheets! 👋You should typically only see the “You have too many users to join this plan” message when you have more than one family member currently active in your 1Password Families membership. If there’s no one but you then it sounds like something has gone wrong and our billing team will need to take a closer look.I see that you’ve already opened a support ticket via email and one of my colleagues will reach out to you soon. Since we have a communications channel open with email, I’ll close this community thread.-Dave

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