Question

Unable to Unlock 1Password 8 on Mac

Forum|Forum|1 month ago
May 19, 2026
2 replies
36 views

Greetings, the unlock password for a 1Password account is not working to unlock 1Password Version 8 on Mac desktop, even though the same password successfully unlocks 1Password Version 7 on desktop and on mobile and web. How can we troubleshoot this problem? Thanks!

macOS

1P_Dave

1Password Employee

Hello @passmite! 👋

I'm sorry to hear you're experiencing issues with unlocking 1Password. I know how important it is to be able to access your 1Password data, and the team and I are here to help you get up and running again as soon as possible.

Before I offer more suggestions, can you tell me the following:

Are you able to log in to your 1Password account on 1Password.com
In the 1Password 7 app, do you see a vault named "Primary"?
Search for a 1Password Account item in your vault. You should see your account password there, does that password allow you to unlock 1Password 8?

I look forward to hearing from you.

-Dave

P

passmiteAuthor

Thanks for your reply. Yes, I can sign in on the web and we do see a vault named Primary. I am able to fully sign in and use 1Password on the web and the mobile devices. Just for fun, i temporarily downgraded to 1Password 7 on the Mac and it worked just fine. It's weird, I am just unable to sign in using 1Password 8 on the Mac. Strange indeed.

1P_Dave

1Password Employee

@passmite

Thank you for the reply. It sounds like you might be using a 1Password account alongside an older standalone Primary vault. The Primary vault usually has a password that's different from your 1Password account so it's possible that's causing the issue.

So that the team and I can help further, I'd like to ask you to create and share a 1Password 7 diagnostics report from your Mac:

Send a diagnostics report (Mac)

Please use the instructions for 1Password 7, not 1Password 8. Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/unable-to-unlock-1password-8-on-mac/170375
Your forum username: passmite

You should receive an automated reply with a Support ID number. Please post that number here. Thanks very much!

-Dave

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