Unable to unlock 1Password in the browser using Touch ID

Forum|Forum|3 years ago
May 12, 2023
4 replies
107 views

I had my MacBook Pro keyboard replaced, and everything is working except 1Password in Chrome. The icon has a lock on it, and when I click it, the login window flashes briefly and goes away. None of the following has fixed the issue: Restarting Chrome. Restarting the computer. Uninstalling 1Password from Chrome and reinstalling. Uninstalling 1Password from the Mac and reinstalling -- that fixed it briefly but the problem is back. I am going to have to switch to something else if I can't get this fixed. Can you help?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Browser Extension

A

Anonymous

I think the issue is with my Touch ID enrollment and not related to 1Password. You can disregard this request.

1P_Dave

1Password Employee

Hello @bleachga! 👋

I'm sorry that you're having trouble unlocking 1Password in the browser using Touch ID. Just to confirm: were you able to get everything working or are you still unable to unlock 1Password in the browser?

I look forward to hearing from you. 🙂

-Dave

A

Anonymous

I'm still working on the hardware issue; will let you know what happens once the fingerprint reader is working.

steph_giles

1Password Employee

Thanks @bleachga, keep us posted!

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