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VirtualWolf
December 29, 2021
Question

"Unable to unlock with biometrics" message when unlocking Safari extension on 2018 iPad Pro

  • December 29, 2021
  • 13 replies
  • 350 views

Whenever the 1Password extension for Safari is locked and I click on the toolbar icon to unlock it, it seems like I should be able to unlock it with Face ID because there's the little Face ID icon the same as opening the main app, but whenever I click it, I get an error saying "Unable to unlock with biometrics" and I have no choice but to unlock with the master password.

I've tried disabling and re-enabling Face ID for the main app, to no avail. How do I get it to unlock the extension with Face ID? Because entering my password constantly is a massive step backwards. :(


1Password Version: 7.9.3
Extension Version: Not Provided
OS Version: iPadOS 15.2

13 replies

Jack_P_1P
1Password Employee
1Password Employee
May 16, 2022

Hi @VirtualWolf:

Thanks for following up on this. We're still working to narrow down the specific cause of this, so in the meantime, switching to portrait mode would it does reoccur would be your best bet.

Jack

VirtualWolf
May 20, 2022

Roger that, thanks!

1P_Tommy
1Password Employee
1Password Employee
May 20, 2022

On behalf of Jack, you're welcome.

Love the name, way super cool. Bad Wolf from Dr. Who keeps popping into my mind for some reason. Haha.