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Anonymous
April 26, 2022
Question

Unable to Update - Error Message

  • April 26, 2022
  • 2 replies
  • 49 views

Just updated to 1Password for Windows 8070095 - while updating, I received an error message that 1Password could not update to the latest version and would be rolled back. I clicked OK and the error message closed. I then opened 1Password and clicked the Check for Update link. It shows that I have version 8070095 and that I am up to date.

1Password Version: 8070095
Extension Version: 2.3.5
OS Version: Windows 11

2 replies

1Password Employee
1P_Ben
1Password Employee
April 27, 2022

Hey @moireheretobingante

Thanks for reporting this. 8070095 is the latest version on the beta channel as of writing, so it does sound like you have the right version. That said, I think it would be worth while for us to take a look at the logs to see if they reveal anything about the message you saw. Please open 1Password > Preferences > Advanced > Send Diagnostics, and attach the diagnostics to an email message addressed to support+forum@1password.com. With your email include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ben

Anonymous
April 28, 2022

@1P_Ben It will be a couple of days before I can send a diagnostics report. Unfortunately I am at the age of many doctor appointments. I had a couple of appointments yesterday and I have a couple more today. Will try to send a diagnostics report later today or tomorrow.

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