Unable to use biometric login for Chrome on PC

Hello, @foreleft72. Thank you for reaching out. I'm sorry about the issue you're running into with 1Password; I'm happy to help you.

Can you unlock the 1Password desktop app with Windows Hello? Are you entering your account password in the 1Password browser extension pop-over or the 1Password desktop app window?

-Evon

Hello @1P_Evon thanks for responding.

Yes I am able to open to 1P desktop app with my fingerprint. I was having to enter my password in the Chrome popup all the time for the last few weeks until this morning.

The functionality has returned but I am not sure how or why. I did go into the desktop app in settings - security to make sure Windows Hello was authorized to perform the unlock (it was) but I made no changes to that setting.

I am happy that the fingerprint unlock is working again, would be even happier if I knew why.

Thanks again for responding.

@foreleft72,

Thank you for getting back to me. I'm glad to hear the functionality has returned. Did your computer or the 1Password desktop app restart recently?

-Evon

@1P_Evon,

Not that I can recall, but I may have done it with an update. Sounds logical that an action like that would fix the issue, eh?

@foreleft72,

It's possible that an update, restarting the app or device resolved the issue.

-Evon