Unable to use Face ID to unlock 1Password for iOS

Hello @AmRose! 👋

I'm sorry that you're having trouble unlocking 1Password 8 using Face ID on your iPhone. I'm not aware of any current large-scale issues preventing Face ID unlock on iOS, can you post a link to the thread that you're referring to?

Regarding the issue itself, what happens when you try to use Face ID to unlock 1Password? Do you see an error message? Or does the option to use Face ID never appear? Can you make sure that you've turned on Face ID for the 1Password 8 app itself:

1. Open and unlock 1Password.
2. Tap the icon for your account or collection at the top left and choose Settings. (If you’re using an iPad, tap your account or collection at the top of the sidebar.)
3. Tap Security.
4. Make sure that Face ID is turned on.

I look forward to hearing from you.

-Dave

Here’s the link to the original thread- https://1password.community/discussion/132575/face-id-not-working-fixed-please-see-the-approved-answer-for-details

Yes, I have face ID turned on in Apple settings and in the app settings.

The option to use face ID to unlock 1password on my iPhone does not appear. I’ll post the screenshot below to show you what I actually see. Only the keyboard shows up below my avatar, (keyboard will not capture in screenshot).

Nothing else is available to login with Face ID.

@AmRose

Thank you for the reply. The issue that was being discussed in the thread that you link was resolved with the release of 8.10.0 back in February of this year. If you're still unable to turn on Face ID unlock for 1Password on your iPhone, and you're using a later version, then you're running into a different issue that we'll need to investigate further.

I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/141189/unable-to-use-face-id-to-unlock-1password-for-ios
• Your forum username: AmRose
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

done. email sent

Did not receive any automated reply from BitBot

[#DJA-57395-676]

@AmRose

Thank you for posting the Support ID. Your diagnostics report made it to the right team and one of my colleagues will review the report and get back to you over email as soon as possible. To prevent having the same conversation in two places at once I'm closing this thread.

-Dave

ref: DJA-57395-676