Unexpected App Error

Update: I’m confident that I figured out what is causing the problem:
- I clicked on the Edit button in 1Password’s Software License entry for TextSniper
- Unbeknownst to me, the TextSniper entry had an invalid date-time string
- Not sure why 1Password couldn’t cope with the invalid string to the extent that it rendered the entire app unusable
- But I have a theory about how an invalid date string found its way into my vault: 1Password’s built-in mechanism for entering a date surely wouldn’t create an invalid format? The only other method of adding a date I can think of is importing data into 1Password from some other source (via a CSV file from another app, maybe?
- So, I closed 1Password for Mac
- I then logged into my.1Password.com and put the TextSniper entry into the trash
- The next time I opened the 1Password app for Mac, it opened properly without the Unexpected Application Error

Does that make sense?

Presumably I should be concerned about other instances of this sort of problem in other entries. The only method for finding out for sure that occurs to me is to click ‘Edit’ in every entry in my 1Password vault. Or is there another way to find show-stopping instances of invalid data in my vault?

I hope that helps!

Thank-you very much for any suggestions you are able to provide.

Peter

Hello @PeterNorman! 👋

I'm sorry that you've run into an unexpected application error when using 1Password for Mac. I see that my colleagues are working with you over email to investigate the issue further and find a fix, please continue the conversation there. 🙂

-Dave

ref: DKB-48588-793

Thank-you Dave! I'm confident the support team will figure it all out. I've sent updates via the support email which MAY be helping or may simply be too much information. Ha!

All the best!
Peter

Thank you! I'm sure that the team will be able to find the cause of the issue. 🙂

-Dave