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September 14, 2023
Question

Universal autofill for Jumpcloud OTP is broken

  • September 14, 2023
  • 3 replies
  • 102 views

Universal autofill missed 1 character in Jumpcloud OTP.


1Password Version: 1Password for Mac 8.10.15 (81015001)
Extension Version: Not Provided
OS Version: macOS 13.5.2 (22G91)
Browser: Not Provided

3 replies

steph_giles
1Password Employee
September 22, 2023

Hey @negibisky,

I'm sorry for the delay in getting back to you.

I can see we have an internal issue filed for this website as you're right 1Password is having a hard time filling that OTP field.

The behaviour you are seeing looks interesting though whereby only 1 character is missed. Can you let me know the steps you are taking to fill this field?

ref: dev/core/core#19151

September 22, 2023

Hi @steph_giles ,

Thank you for following up on this.

I need to login every day to work VPN, and it uses Jumpcloud as the authentication provider.

So the first thing I do is start the Cisco VPN, then initiate the VPN connection. A pop up will appear to login JumpCloud. This is when I hit universal autofill shortcut and 1password will autofill username and password, OTP is where it hit a snag.

The same issue would occur from browser login too if I use the universal autofill, but autofill by 1password browser extension works perfectly.

steph_giles
1Password Employee
September 27, 2023

Thank you for the additional detail @negibisky.

I have added your report to the internal issue, I'm sorry for the disruption!