Unlock by Touch ID

@Sikachyna

I'd like to ask you to create a diagnostics report from your device and submit that via email. That will be the most expedient way to get you going. if it's as I suspect a single follow up email from us could be all that's needed. The report will clarify if the issue I have in mind is the correct one.

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: Sikachyna

• A link to this thread: https://1password.community/discussion/143776/unlock-by-touch-id#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Support ID: [#GVQ-43659-854]

I am in a similar boat. Face ID works for my Iphone for 1Password, but, ever since I upgraded to Mac OS Sonoma, the Touch ID option is grayed out in 1Password settings. Touch ID works fine for all my other applications on my MB Pro.

Hello!

@Sikachyna :

Thank you for the support ID. I've located your ticket - someone from our team will send a reply as soon as possible.

@icees :

Can you also send us a diagnostics report from your Mac?

• Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include:

• A link to this thread: https://1password.community/discussion/143776/unlock-by-touch-id#latest%EF%BF%BC
• Your forum username: icees

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you very much!

ref: GVQ-43659-854

Here is my Support ID number: #ULN-44599-594

@icees

I found that report. Thanks! We'll be in touch as soon as possible.

ref: ULN-44599-594

I am facing the same issue in iMac 2023 with M3. Any updates in this?

@deyil

I'm sorry that you're also seeing the same behaviour. Since the solution depends on knowing the specific cause of the issue on your Mac, can you send in a diagnostics report so that our support team can take a look and advise further?

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/702804/#Comment_702804
• Your forum username: deyil
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

@1P_Dave

Here is my Support ID number: #MDI-18827-964

@deyil

Thank you for posting the Support ID, one of my colleagues will send you a reply as soon as possible. Please continue the conversation there.

-Dave

ref: MDI-18827-964