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A
Anonymous
August 9, 2023
Question

unlock my beta account with passkey always failed

  • August 9, 2023
  • 3 replies
  • 528 views

Hi,
I'm in the beta for passkey and I'm running the beta version of 1password on my iPhone and I was able to set up a new beta 1password account and setup passkey but when I now try to unlock my vault of the beta account always failed with the message to contact support.
I removed my test account and start over again, but still, I'm unable to unlock my vault with passkey.

1Password Version: 8.10.9
Extension Version: Not Provided
OS Version: ios 16.6
Browser: Not Provided

3 replies

1p_jac
1p_jac
1Password Employee
August 9, 2023

Hi @Piebas

Sorry to hear you're running into this issue unlocking your passkey account. Could you let me know if you have any other 1Password accounts associated with the email address used for the passkey account?

I'd also like to ask you to create a diagnostics report from your iOS device since this is the second report I've seen of this happening:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much :)

A
Anonymous
August 9, 2023

Hi,

I send the e-mail with the diagnostic report about 40 min. ago but I did not get an e-mail with a support ID.

1p_jac
1p_jac
1Password Employee
August 9, 2023

@Piebas

No problem, I've been able to locate your email so either myself or one of my colleagues will be in touch as soon as possible :)

ref: UTF-77752-864

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