Unlock Touch ID grayed out

Hello @dawncoyote! 👋

I'm sorry that you're unable to turn on Touch ID unlock for 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/149308/unlock-touch-id-grayed-out#latest
• Your forum username: dawncoyote
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

support ticket ID is YFA-12197-989
I had an issue sending the report. The iCloud mail server wouldn't send it as the file is about 120 MB, and they have a 25MB limit. Took me a few minutes to sort that out.
Dave

Got another message from BitBot:
support ticket ID is IGA-62217-629
I suspect the diagnostic actually got sent twice.

Shout out to Trevor in support.

I reset the 1Password app and all is good.

I'm happy that Trevor was able to help! 🙂

-Dave