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July 28, 2024
Question

Unlock with Apple watch - works for other apps but not 1password

  • July 28, 2024
  • 5 replies
  • 107 views

Unlocking with Apple Watch has not worked for for a long time.

I just did a test:
- I unlocked my Mac
- I unlocked another app
- I could not unlock 1Password.
- I re-unlocked the other app
- I re-unlocked my Mac

I don't know what else to add - there is a problem specific to 1Password and unlocking with the Apple Watch


1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: MacOS Sonoma 14.5
Browser: Safari

5 replies

1P_Dave
1Password Employee
July 29, 2024

Hello @JamesHenderson! 👋

I'm sorry that Apple Watch unlock isn't working for 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

July 30, 2024

Hi @1P_Dave 👋

Thanks for replying!

How do I generate the diagnostics report? googled it!

Report sent and just waiting for the ID number.

July 30, 2024

@1P_Dave how long does it take to get the BitBot email?

OK, I just got a reject message. Sending again...

July 30, 2024

here it is:
AIP-11313-585

1P_Dave
1Password Employee
July 30, 2024

@JamesHenderson

Thank you for posting the Support ID. I've moved your ticket to the right team and one of my colleagues will send you a reply via email as soon as possible.

To prevent having the same conversation in two places at once, I'll close this thread.

-Dave

ref: AIP-11313-585