Unlock with Device PIN does not appear in Security Settings

Screenshot of the problem. In 1Password > Settings > Security, there’s a blank space where “Device Pin” was supposed to be, even though a passcode had been set in System Settings > Touch ID & Passcode.

Hello @brampitoyo! 👋

I'm sorry for the confusion. Due to how Touch ID unlock is implemented you'll need to disable Touch ID for your entire iOS device if you'd like to use your device passcode to unlock 1Password for iOS. The "Device PIN" option appearing in 1Password on devices that use Touch ID was a bug that was fixed in the latest version (8.10.6):

You can now turn off Touch ID if you want to use passcode unlock instead.

I hope that helps!

-Dave

ref: dev/core/core#21220

Hi Dave, even after deleting all the fingertips of my device, the “PIN” option still didn’t appear in 1Password. Do I need to restart my device, or is this a bug?

As the help article suggested, I’ve locked and unlocked 1Password after deleting my fingerprints, in order for the change to take effect. However, there was still no “PIN” to be found – only a “TouchID” which could not be selected.

@brampitoyo

I'm sorry that you're unable to enable "Device PIN" unlock on your iPhone. I've reproduced this issue on my iPad as well. I've spoken to our developers and this is a known issue that they're working on. For now, if you're using a device with Touch ID you won't be able to enable passcode unlock even if you disable Touch ID unlock for that device, you can choose to unlock 1Password for iOS using either your account password or Touch ID.

I've let our developers know that you'd like to see the "Device PIN" option become available on Touch ID devices so that they're aware that this is important to you. Let me know if you have any questions.

-Dave