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A
Anonymous
July 25, 2023
Question

unlock with windows hello not working

  • July 25, 2023
  • 12 replies
  • 2417 views

Hi, I have 1 user who reports that even though unlock with windows hello is enabled and PIN set up, its prompting her to unlock with 1pw password every time. I've reinstalled the app as well as renamed the sqlite file in %appdata%. What are my next steps?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: windows 11
Browser: chrome

12 replies

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A
Anonymous
November 9, 2023

Thank you for this thread. I am experiencing the issue also and will send a diagnostic report to Support per the above.

ag_mike_d
ag_mike_d
1Password Employee
November 9, 2023

Hello @tokyo_teacher,

I'm sorry you've also been experiencing issues with Windows Hello unlock and appreciate you sending along a diagnostics report. We'll be looking forward to reply and the support ID number here.

Have a great day in the meantime!

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