Skip to main content

20 replies

Joelc
November 14, 2024

@1P_Dave, although swamped, responding will be a nice break noting the following:

  • Wiping Safari's browsing history/cache made no difference.

  • Yes, I do see the same issue using a new Safari profile

  • Yes, I have changed the settings but in the following. The MBP I am using a loaner until my new machine arrives meaning i) I did know configuration of Safari (i.e., I do not use Migration Assistant, I prefer clean builds) and ii) I am running Safari with its default / standard settings.

Over to you!

Thank you!!

1P_Dave
1Password Employee
November 14, 2024

@Joelc

Thanks for answering those questions, I still haven't been able to reproduce the issue on my Mac. If you still see the same issue with the latest update to 1Password for Safari (8.10.52) I'd like to ask you to send in a new diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

Joelc
November 15, 2024

@1P_Dave , I just now upgraded. I will test over the next day or two and revert. Thank you.

1P_Dave
1Password Employee
November 15, 2024

Thank you Joelc. 🙂

-Dave

Joelc
November 17, 2024

@1P_Dave , I will complete my testing late today / early tomorrow and report back, including possibly send a diagnostics report.

Joelc
November 18, 2024

@1P_Dave

Good morning, I hope you had a relaxing weekend.

I note that i) the problem continues and ii) diagnostic report sent from the 1Password from Safari extension. I did not receive a response from your bot!

Thank you.

Joelc
November 18, 2024

Oooops, I stand corrected.

The bot dis respond, it just took a while.

The support ticket ID is CWA-77822-565.

Very much looking forward to the fix!

1P_Dave
1Password Employee
November 18, 2024

@Joelc

Thank you for posting the Support ID. One of my colleagues will send you a reply via email as soon as they've reviewed your diagnostics report. Please continue the discussion there.

-Dave

ref: CWA-77822-565

Joelc
November 19, 2024

@1P_Dave greatly appreciated. I look forward to hearing from your colleague. Thank you.

1P_Dave
1Password Employee
November 20, 2024

Thank you, please continue working with my colleagues over email. 🙂

-Dave