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Ben
May 3, 2024
Question

Unlocking 1Password opens a random item to edit

  • May 3, 2024
  • 6 replies
  • 118 views

This is a bit of a strange one… Whenever I open the 1Password app on my iPhone, after authenticating with Face ID, it randomly opens An item in edit mode.

The item can be a login credential or a credit card or anything else really, and it is never the last thing I’ve used.

Is this already a known issue?


1Password Version: 1Password for iOS 8.10.32 81032025, on BETA channel
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6 replies

May 4, 2024

I have a similar issue but it opens the same page every time.

1P_Dave
1Password Employee
May 7, 2024

Hello @Ben and @aspeschke! 👋

I'm sorry that you're seeing the wrong item open when you unlock 1Password for iOS. It sounds like you might be running into a known issue with 1Password for iOS that our developers are investigating. Can you try the following steps to see if they allow you to workaround the issue:

  1. Tap Cancel on the item draft that appears.
  2. Wait 2 seconds.
  3. Fully close the 1Password app: Close an app on your iPhone or iPod touch – Apple Support (UK)
  4. Open and unlock the 1Password app.
  5. If you see another draft, repeat steps 1-4 again.

I look forward to hearing from you.

-Dave

ref: dev/core/core#28720

Ben
BenAuthor
May 7, 2024

Hi @1P_Dave after closing and reopening the app twice the app started working as expected the third time around.

This was also the first time that it opened a secure note instead of a credential of some type, however I’m not sure if that’s covered in your bug or not

Now running 1Password for iOS 8.10.32 81032044, on BETA channel which I understand was just released recently

May 7, 2024

I removed and reinstalled the app; it seems fine now. Thanks Aspeschke

1P_Dave
1Password Employee
May 8, 2024

@Ben and @aspeschke

Thank you for the additional details, the steps in my previous post are the best option to workaround the issue (if it occurs again) until our development team releases a permanent fix in a future update. 🙂

-Dave

1P_Dave
1Password Employee
June 28, 2024

@Ben and @aspeschke

Thank you for your patience. Our developers have released a fix for an issue where if you discarded a draft, it could still appear when you opened the app. If you haven't already, please update to version 8.10.34:

Let me know if you still see the issue after updating and I'll let our development team know.

-Dave