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BjoernKW
July 16, 2024
Question

Unlocking 1Password via Touch ID on macOS doesn't work anymore

  • July 16, 2024
  • 23 replies
  • 2290 views

Whenever I try to unlock 1Password via Touch ID on my MacBook Pro (16", M1 Max) running macOS Sonoma I now inevitably get a "That didn't work Check your password and try again." message.

I've already tried restarting the device and completely disabling and re-enabling all Touch ID options under the macOS "Touch ID & Password" system settings (including deleting and adding a fingerprint once more) as well as toggling "Touch ID" under 1Password's "Security" settings tab. I've even tried deleting the key named "com.1password.core-biometric-unlock" from the Keychain Access utility (as suggested elsewhere).

To no avail, unfortunately.

Unlocking the device itself with Touch ID works flawlessly and strangely enough, unlocking 1Password via Apple Watch seems to work as well.

1Password Version: 8.10.36
Extension Version: 2.25.1
OS Version: macOS 14.5
Browser: Brave

23 replies

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N
NEOSA
August 6, 2024

As seen with similar posts, I'm also not able to unlock 1password with Touch ID.

MacBook Pro 16 M2 Max 2023, Model Mac14,6 (Apple P/N G1768F/A)

macOS : Sonoma 14.6
1Password : 1Password for Mac 8.10.36 (81036049)
Google Chrome : Version 127.0.6533.89 (Build officiel) (arm64)

Touch ID is working OK for unlocking the Mac.

I'm able to unlock 1Password with my Apple Watch (SE, Watch OS 10.5)

If you need log files (for the Support Team), please advise howto ;-)

1P_Dave
1P_Dave
1Password Employee
August 7, 2024

@NEOSA

I'm sorry that Touch ID isn't working to unlock 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

N
NEOSA
August 7, 2024

@1P_Dave : I will be able to send you logs next week, I'm actually off for summer holidays, the reply I wrote is not for the same computer where the bug took place.

K
kevinlee
August 8, 2024

Mine is now fine with the new version, 1Password for Mac 8.10.38.

1P_Dave
1P_Dave
1Password Employee
August 8, 2024

@NEOSA

Sounds good, the team will keep an eye out for your email. Enjoy your holidays! 🌴

@kevinlee

I'm happy that updating to the latest version of 1Password has resolved the issue for you.

-Dave

N
NEOSA
August 18, 2024

@1P_Dave

Back from holidays ;-)

The latest version installed (1Password for Mac 8.10.40 (81040031) fixed the issue I met.

Have a nice day.

1P_Dave
1P_Dave
1Password Employee
August 19, 2024

@NEOSA

Welcome back! I'm happy that the issue is resolved on your end as well. 🙂

-Dave

S
Stephen_Chan
August 22, 2024

I was having the same issue. Updating my 1Password has fixed the issue for me too! Thank you :)

1P_Dave
1P_Dave
1Password Employee
August 22, 2024

@Stephen_Chan

I'm happy that the update resolved the issue for you as well. 🙂

-Dave

F
forensic
October 3, 2024

I'm having the same problem. I'm upgraded to 8.10.46. Part of the problem is that when I go to the security preferences, an option for Touch ID is not listed.
When I use my Apple Watch, I can double-click. I'm sending a 40.8 MB diagnostic report by email.

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