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A
Anonymous
October 4, 2023
Question

Unlocking 1password with TouchID very unstable

  • October 4, 2023
  • 2 replies
  • 107 views

When I want to unlock 1Password it does not automatically start with the touchID. I have to click the touchID button. The touchID prompt is then very slow and sometimes not appearing at all.

After restarting it is beoming a bit more responsive

1Password Version: 8.10.16
Extension Version: 2.15.1
OS Version: macOS 14.0
Browser: Safari

2 replies

A
Anonymous
October 4, 2023

It is working OK on my macbook but not on Mac Studio

1P_Dave
1P_Dave
1Password Employee
October 5, 2023

Hello @aspilt! 👋

I'm sorry that Touch ID unlock isn't working as intended with 1Password. As cliche as it sounds, have you tried restarting your Mac Studio? That often clears up issues like this.

If that doesn't work then can you tell me if you're seeing the issue when you unlock 1Password in the browser, the desktop app, or both?

I look forward to hearing from you. 🙂

-Dave

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