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August 18, 2021
Question

Update 7.8.7 does not open and fill

  • August 18, 2021
  • 3 replies
  • 79 views

I think I updated this in the last few days. Now, the whole program does not open and fill.


1Password Version: 7.8.7
Extension Version: Not Provided
OS Version: macOS 10.14.6
Referrer: forum-search:https://1password.community/search?Search=update%207.8.7%20won't%20open%20and%20fill

3 replies

1Password Employee
August 18, 2021

@LaurenBenjamin

It sounds like you may need to re-establish communication between your browser and 1Password. Can you please try the following steps and let me know if this resolves the issue for you?

  1. Quit 1Password completely by holding down the Control and Option keys on your keyboard and choose 1Password > Quit 1Password Completely from the menu bar beside the  logo.
  2. Quit your browser.
  3. Open and unlock 1Password.
  4. Open your browser and test again to see if it works.

Let me know how it goes!

August 18, 2021

That worked! Thank you.

1Password Employee
August 18, 2021

@LaurenBenjamin

Glad to hear it! :) If you encounter any other issues, feel free to reach back out and we'll get right on it.