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lieverse
August 6, 2024
Question

Update to 8.10.38: what settings were reset "as a safety precaution"?

  • August 6, 2024
  • 3 replies
  • 297 views

Just updated to 1Password 8.10.38 on Linux, and when looking in Settings > About (as I wanted to get to the release notes), I see the following:

(!) Some of your settings have been reset
As a safety precaution, we had to reset some of your settings to default. If you have any questions, contact 1Password Support.

The release notes give no hint to what may have been reset, and I don't want to just go through all settings and try to see what may have been reset. So is there any explanation available on what has been reset, and also what the "safety" aspect is of this? (Read: should I be worried about anything?)


1Password Version: 8.10.38
Extension Version: Not Provided
OS Version: Ubuntu 22.04 LTS
Browser: Not Provided

3 replies

1P_Dave
1Password Employee
1Password Employee
August 7, 2024

Hello @lieverse! 👋

We recently released a new version of 1Password and have received reports that some users are having their settings reset. The error message itself doesn't tell me enough information to advise on the specific cause and, so that I can investigate this further, I'd like to ask you to create a diagnostics report from your device:

Sending Diagnostics Reports (Linux)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

ref: dev/core/core#31863

lieverse
lieverseAuthor
August 7, 2024

support ticket ID: UTB-28932-885

1P_Dave
1Password Employee
1Password Employee
August 7, 2024

@lieverse

Thank you for posting the Support ID. I see that my colleague has already sent you a response.

I'll close this thread to avoid having the same conversation in multiple places at once. If anyone else runs into this issue please see my post here.

-Dave