Skip to main content
December 12, 2022
Question

Upgrade to 8 - missing logins

I’m on a trial of ver 8 and seeing that I am missing logins. Thankfully I can still see these on my old 7 iOS app. Why did the import miss these and how can I determine all the ones it missed?

4 replies

December 12, 2022

Also, I’ve noticed that some of the imported logins have old passwords!!

1P_Dave
1Password Employee
1Password Employee
December 12, 2022

Hello @MrToke! 👋

I'm sorry that you're not seeing certain items in the 1Password 8 app. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Please use the instructions for 1Password 7. Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

December 12, 2022

Done. Thank you.

1P_Dave
1Password Employee
1Password Employee
December 12, 2022

@MrToke

Thank you, I believe that I've found your diagnostics report. One of my colleagues will take a look and send you a reply over email as soon as possible. 🙂

-Dave

ref: JUL-24815-872