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May 18, 2022
Question

Upgraded to 1PW version 8 today and now I have many duplications plus other issues

  • May 18, 2022
  • 2 replies
  • 59 views

The new version 8 brought with it many duplications and many outdated passwords and logins. Old deleted credit cards have appeared. The information is there but it seems to be a mess. How can I resolve this? Is it possible to go back to version 7?


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Referrer: forum-search:https://1password.community/search?Search=need%20to%20find%20help

2 replies

rbolcohoAuthor
May 18, 2022

The new version 8 brought with it many duplications and many outdated passwords and logins. Old deleted credit cards have appeared. The information is there but it seems to be a mess. How can I resolve this? Is it possible to go back to version 7?

1P_Dave
1Password Employee
1Password Employee
May 18, 2022

Hello @rbolcoho! 👋

I'm sorry that you're seeing duplicates after updating to 1Password 8. This can happen if you had an old standalone vault sitting around from before your migration to your 1Password account. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!