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Nov 7, 2026 11:11 PM UTC
Question

URGENT - Account Deleted, Recovery needed - ticket 882680

I was attached to a family account of a former 1password employee. When they left 1password, my wife’s account and my own were automatically deleted with no notice. We have been locked out for 4 days and cannot access any of our logins, some crucial (banking for example). We need urgent support and are not getting any from your usual support channels. 

This topic has been closed for replies.

2 replies

Frdd96Author
Nov 9, 2026 2:17 PM UTC

​@1P_Timothy I see you have helped others in similar situations before. Can you please escalate this ticket? My wife and I are going on 7 days without login access to anything…

1P_Dave
1Password Employee
1Password Employee
Nov 9, 2026 4:03 PM UTC

Hello ​@Frdd96! 👋

I'm sorry to hear you're experiencing issues with accessing your 1Password account. I know how important it is to be able to access your 1Password data, and we’re here to help you get up and running again as soon as possible.

I’ve located your support ticket and one of my colleagues will send you a reply via email soon, keep an eye on your inbox. To avoid duplications in effort, I’ve closed this community thread. 

-Dave