Urgent: Active Apple Subscription but 1Password Account Frozen – Support ID 876874
Hello 1Password Team,
I need help escalating an unresolved billing support case.
My 1Password account has been frozen even though my Apple App Store subscription is still active and valid.
Support details:
- Support ID: 876874
- Original support request: November 2, 2026
- Subscription: 1Password Individual Annual
- Payment method: Apple App Store
- Annual price: TRY 1,999.99
- Subscription status: Active
- Next renewal date: March 3, 2027
- Account status: Frozen
I have already followed the instructions from the AI support assistant and replied with "Human" to request assistance from a human agent.
I also tried the suggested restoration process on my iPhone. However, instead of recognizing my existing subscription, 1Password displayed a new subscription purchase screen offering a 14-day free trial.
As of November 10, I have not received any response from a human support specialist.
Could a community manager please:
1. Confirm that support ticket 876874 is still active.
2. Check whether my ticket is waiting in the billing support queue.
3. Flag my existing ticket internally for review by the billing team.
4. Help restore my paid account without requiring another payment.
I am not trying to create a duplicate support request. I simply need help getting my existing case reviewed.
I can provide screenshots and payment evidence privately if needed.
Thank you for your assistance.