"Use 1Password" stop functioning if the extension icon is removed from the toolbar

Hi @Zabriskije, thanks for reaching out!

Does your device have Touch ID capability? If so, when clicking the 1Password icon in the field of the page while Touch ID is enabled for 1Password, you'll receive a prompt that will allow you to unlock the 1Password app and extension simultaneously in order to prevent having to manually open the 1Password app and enter your password.

• Use Touch ID to unlock 1Password on your Mac
  

Hi @1P_David,

Touch ID is enabled, but without the 1Password icon in the toolbar, the Touch ID prompt doesn't show up when "Use 1Password" is clicked.
Have you tried following my steps to reproduce this behavior?

I've attached a quick video showing the issue.

Hey @Zabriskije,

Thank you for getting back to us. I believe that 1Password should be working there even without being present on the toolbar. Weirdly when I test it on my end using the steps you sent over it seemed a little intermittent but I was unable to reliable produce the issue. I'd love to take a closer look at the behaviour you are experiencing so we can get an issue filed if necessary. Could you send over the following so we can dig a little deeper:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Hey @steph_giles,

Here's the Support ID number: [#KAP-49975-189]

After your report, I enabled "Keep 1Password in the menu bar" in the main app, and that made the issue go away (I just made a single test). So it seems related to the main app too.

If you have the time, please try again with "Keep 1Password in the menu bar" disabled, to see if you can reliably produce the issue.

Thank you @Zabriskije, I have located your ticket and passed on the details and our team will be in touch soon.

ref: KAP-49975-189

Thanks for the help @1P_David, @steph_giles, and @kevin_li.

For those who stumble upon this thread: the problem is that — other than the Safari shenanigans — when the desktop app is closed, it quits instead of running in the background. The issue is already on the tracking list.

You're most welcome, @Zabriskije ! Thanks for sharing that we're looking into the issue!

Still present in 1Password 8.10.6 (81006027) / Extension 2.10.0 (20246)

As a workaround, I've set Security → Auto-lock → Lock after the computer is idle for to Never

Still requires a manual start-up after the computer is locked, though.

Hey @Zabriskije,

Thank you for sharing the workaround,

I'm sorry for the inconvenience, I have taken a look at the progress on the issue and it seems to be a Safari limitation. We are working towards a solution, thank you for your patience.

ref: dev/core/core#20794

v8.10.7: now, if I hide the app via the x icon after unlocking it, it quits instantly instead of remaining open until the time set in the Auto-Lock section. So my previous workaround doesn't work anymore.